FAQ
F.A.Q.
Questions? We've got answers. For anything else, email us at support@jetindustries.shop
ORDERS
Can I cancel or change my order after placing it? Orders are processed quickly, but if you need to make a change please email support@jetindustries.shop as soon as possible. We'll do our best to help, but we cannot guarantee changes once an order has been fulfilled.
I didn't receive a confirmation email. What should I do? First, check your spam or junk folder. If it's not there, email us at support@jetindustries.shop with your name and the email address used at checkout and we'll resend it.
Do you offer discount or promo codes? Yes. Enter your discount or promo code at checkout and it will be applied to your order total. Codes cannot be combined or applied after an order is placed. Sign up for our mailing list to stay updated on promotions.
SHIPPING
Where do you ship? We ship worldwide. Shipping rates are calculated at checkout based on your location and order weight.
How much does shipping cost? Shipping costs are calculated at checkout. The rate depends on your delivery address and the size of your order.
What carriers do you use? We ship with GOFO and multiple carriers. The carrier assigned to your order will be listed in your shipping confirmation email.
When will my order arrive? Please allow 1–3 business days for order processing, followed by 5–7 business days for standard shipping. Delivery times may vary depending on your location. International orders may be subject to additional delays.
Can I track my order? Yes. Once your order ships, you'll receive a tracking number by email. Use it to follow your shipment through the carrier's website.
RETURNS & EXCHANGES
What is your return policy? We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. A 15% restocking fee will be deducted from your refund. Original shipping charges are non-refundable.
How do I start a return? Email support@jetindustries.shop with your order number and reason for return. We'll respond within 2 business days with return instructions. Do not send items back without authorization.
Do you offer exchanges? Yes. If you'd like a different size or item, email us at support@jetindustries.shop within 30 days of delivery. Exchanges are subject to availability. Original shipping charges are non-refundable unless it was a mistake on our end.
My item arrived damaged or defective. What do I do? Email us at support@jetindustries.shop within 7 days of delivery with your order number and photos of the issue. For verified defective or incorrect items, we will cover return shipping and offer a full refund or replacement. The restocking fee does not apply.
Who pays for return shipping? Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable service. JET Industries is not responsible for items lost in return transit.
PRODUCTS
Do you restock sold-out items? No. Our products are released in limited drops and are not restocked once sold out. Sign up for our mailing list to be the first to know about new releases.
Do you offer gift cards? We do not offer gift cards at this time.
CONTACT
How can I get in touch? Email us at support@jetindustries.shop. We typically respond within 2 business days.